Virtual Phone System for Small Businesses

Virtual Phone System for Small Businesses

When running a small business, there are a number of considerations to take into account when looking for a choice of a phone system. These can range from simple requirements of choosing the right telephone number and cost considerations to the complex requirements of future proofing your phone system and services required such as voicemail, diverting numbers and presenting numbers when dialing outwards. In this article, we will take a look at the top 10 benefits of using a Virtual Phone System for your small business.

A Virtual Phone System is an internet-based system that takes advantage of the latest technologies providing an extremely affordable option when compared to traditional office based phones which require an office line and expensive hardware at your office site. These systems are also known as VoIP (Voice over IP) systems as they pass your call over the internet rather than traditional phone lines.

1. Cost savings

Call charges are generally much cheaper than the traditionally based carriers on local, mobile and international calls.

Wherever you have an internet connection, you have access to the rates you have agreed to so no expensive roaming charges overseas.

Your number is hosted in the cloud and so there is no need for expensive line rentals.

All the maintenance on the system is handled by your provider and there are much less significant setup costs.

2. Productivity on the move

A Virtual Phone System can work anywhere, not just at your desk. Calls can be instantly routed to your mobile phone or to your Smartphone app, wherever you have a mobile phone or internet signal. Voicemails and faxes can be forwarded to your email account as MP3 and PDF attachments. This means work continues even when you are not in the office.

3. Professional appearance

Small business and start up companies are very dynamic, constantly changing to the challenges being thrown at them. This can lead to problems for entrepreneurs working out of non-traditional office spaces or moving offices. Virtual phone numbers move with you, regardless of how often you move, and landline numbers (which can be delivered to mobile) rather than a mobile number can give the impression the company is more stable and larger than it actually is.

4. Flexible Features

You can easily set up your system and make changes to the service providers on line portal. These features include adding or reducing numbers, customizable voicemail, call forwarding and call logs. All these are directly accessible on your account via the internet.

5. Smartphone Applications

Make and receive calls from your Smartphone. Calls will show up as your Virtual Office Phone number and not your mobile phone number

6. Fast to set up

Some phone systems require a lot of lead time to set up. For example, a dedicated VOIP system on your premises may require multiple visits by an installation crew, and be training sessions to learn a complex system. A cloud system is much closer to “plug and play.” In fact, virtual phone numbers can be set up and working in under five minutes from many web based companies.

7. Choose your number

Need a local number but based elsewhere or even overseas? A Virtual Phone System enables you for example to have a London telephone number but be physically anywhere in the world.

8. Keep your number

Often phone numbers provided by business incubation units or serviced offices belong to them, so if you move in the future you run the risk of losing the phone number you have built your business around. Choosing a virtualised or hosted solution gives you flexibility for the future.

9. Bring your staff together

If you are a group of consultants all based at your respective homes, you can still appear as one organization with a common phone number so that calls routed to each person, using extension numbers and sharing hunt groups, with a free person to person calls. In today’s technological environment telephony can match your business model and the way you work - gone are the days where you need to all be in one office to work from a common phone system.

10. Choice of delivery to never miss a call

Choose to have your calls delivered to your desk phone, mobile phone, PC or another tablet device as and when required. You can set it up to hunt for you on the other lines and devices if you do not pick up on the first. Even have them all ringing at the same time if you want to be sure not to miss that important sales call.

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